We share our story and tell how Switzerland’s oldest private insurance company is continuously increasing its business agility. Interdisciplinary teams design digital insurance products and their digital and hybrid customer experience chain (customer journey), focusing on running software directly on the customer experience. The teams can act autonomously and have team skills in product management, offer development, digital customer experience, user interaction and usability. A clear technological architecture (platform approach) and standardized development processes around requirements elicitation help to separate the design of the individual customer experience from the platform development and thus enable feedback in a short time for decisions in the development of an insurance product. Necessary adjustments can be aligned with the current needs of customers in a short time to market.

Bio

Lisa Bonomi draws on many years of experience in business analysis, business process design and the design of digital products. As Head of Business Transformation, Lisa Bonomi and her team accompany Die Mobiliar on the journey of digitalization with the aim of building customer-oriented and attractive products and services.

Emanuel Indermühle is part of the team developing the insurance product platform at “die Mobiliar”. In his role as system architect, Emanuel is responsible for the design of the platform and closely accompanies the development process.